Vialto Processes 80% of Its Invoices Without Anyone Touching Them

Vialto Partners is a global mobility firm that advises on mobility, tax, immigration and payroll, serving 10,000+ clients across 150+ countries and territories. Its accounts payable team pays 11,000+ vendors worldwide and handles 4,000+ vendor invoices a month, mostly service invoices with complex line items, in 13 languages. The ERP is SAP, connected through APIs, and the users are the AP team. Neil runs in a hybrid cloud environment.

The Challenge

Every workday began with a tower of invoices in 13 languages. SAP, for all its strengths, could not interpret a French maintenance invoice, a German relocation charge or a Japanese consulting fee, so AP specialists spent about 70% of their time on translation and data entry. Service invoices are harder than commodity purchases, because assigning the right GL code means understanding descriptions such as "cross-cultural training" or "visa processing". The 11,000 vendors used 200+ invoice templates with no standardization, and GL coding errors delayed month-end reconciliation. 45% of invoices had to be reworked because of translation or coding errors, vendor queries took another 15+ hours of AP time every week, and vendors grew impatient with delayed payments.

What Vialto Wanted

Vialto set two clear targets: reach 80% or more straight-through processing for multilingual invoices, and cut invoice turnaround from days to hours.

The Solution

Vialto implemented Neil to read each invoice the way a person would, only faster and in every language. Intelligent document processing and character recognition extract the data from scanned PDFs and JPGs in any language, without relying on templates. Translation AI converts non-English text into SAP-compatible fields. Generative AI then reads the service description, such as "employee relocation packing", and maps it to the right GL code, with 92% accuracy at the start. Real-time APIs post the invoice to SAP, with hygiene and duplicate checks, and alert bots notify the team only when an invoice is an exception. A no-code workflow configurator lets the team adjust the process without engineering help.